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Alma & Muse - Home
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    Frequently asked questions (Faq)

    Exceptions / non-returnable items


    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on sale items or gift cards.
    Exchanges
    • Privacy policy
    • Shipping policy
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    • Refund policy
    • Legal notice

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     
    European Union 14 day cooling off period


    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
    Refunds


    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@almamuse.com.

    We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. The item must be in the same condition as when you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@almamuse.com.

    About Us!

    At Alma & Muse, we create pieces that tell a story — where soulful design meets timeless elegance. Every detail is crafted with intention, for those who wear their identity with grace.
    Alma & Muse

    CONTACT

    Alma & Muse

    Calle Tamarán 16
    35290 San Bartolomé de Tirajana, Las Palmas
    España

    info@almamuse.com

    INFORMATION

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    CUSTOMER SERVICE HOURS

    Our customer service team is available:

    Monday - Friday: 08:00 – 17:00 (GMT+00:00)

    Saturday – Sunday: 09:00 – 16:00 (GMT+00:00)

    All times correspond to local UK time.

    Our goal is to respond to all inquiries within 12 hours.

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    Products

    • A & M - Ankle Dressy Jeans
      A & M - Ankle Dressy Jeans

      A & M - Ankle Dressy Jeans

      £34.95
    • A & M - Long puffer Jacket Warm
      A & M - Long puffer Jacket Warm

      A & M - Long puffer Jacket Warm

      £79.00
    • A & M - Ankle Warm Winter Boots
      A & M - Ankle Warm Winter Boots

      A & M - Ankle Warm Winter Boots

      £49.99
    • A & M - Dressy Blazers
      A & M - Dressy Blazers

      A & M - Dressy Blazers

      £39.00