Refund policy
REFUND POLICY
We have a 30-day return policy, meaning you have 30 days from the time you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with all original tags attached, and in its original packaging. Items that show signs of use, washing, or alteration will not be accepted for return. You will also need the receipt or proof of purchase.
To start a return, contact us at info@almamuse.com or call +34 638 088 509 / +44 7700 900123. If your return is accepted, we will send you instructions on how and where to send your package.
Non-returnable items: perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards. Defective or damaged items: If you receive a defective or damaged product, we will accept the return regardless of the return window. Please contact us at info@almamuse.com with photos of the defect and we will arrange a free return and full refund or replacement.
Return shipping: Return shipping is free of charge. We will provide a prepaid return label once your return request is accepted.
Restocking fee: No restocking fee is charged.
Exchanges: The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
EU Customers: You have the right to cancel or return your order within 14 days, for any reason and without justification.
Refunds: Once we have received and inspected your return, we will notify you of the approval. If approved, you will be automatically refunded to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at info@almamuse.com
Address: Calle Tamarán 16, San Bartolomé de Tirajana, Las Palmas, 35290, Spain
Customer support hours:
Monday – Friday: 08:00 – 17:00 (GMT+00:00)
Saturday – Sunday: 09:00 – 16:00 (GMT+00:00)
All times correspond to local UK time.