Shipping policy

SHIPPING POLICY

Free Shipping: We offer free shipping on all orders—no minimum purchase required.

Shipping Destinations: We ship to Europe and the United States.

Delivery Times: Orders are delivered within 4–10 business days of purchase. Please allow 1–3 business days for order handling, plus 3–7 business days for transit. Orders placed before 2:00 PM (GMT) Monday to Friday will be processed the same day.

Order Confirmation and Tracking: Once your order has shipped, you will receive a confirmation email containing your tracking information.

Customs and Duties: Customs duties and import taxes may apply to orders shipped outside the European Union. These charges are the customer's responsibility and are not included in the order total.

Free Returns: Return shipping is free of charge. Once your return request is accepted, we will provide a prepaid return label.

Customer Support Hours:
Monday – Friday: 08:00 – 17:00 (GMT+00:00)
Saturday – Sunday: 09:00 – 16:00 (GMT+00:00)
All times correspond to local UK time

Address: Calle Tamarán 16, San Bartolomé de Tirajana, Las Palmas, 35290, Spain

Phone: +44 7700 900123 / +34 638 088 509

Questions? Contact us at info@almamuse.com